What we do

Our service lines

Deutsche Telekom Services Europe Slovakia was established in Slovakia in 2009 to provide services for the concern companies of the Deutsche Telekom Group throughout the world.

Customer Finance

Customer Finance department is responsible for the operational end-to-end process of payment and collection management with consumers and business customers as well as sales and wholesale partners. This includes in particular, the management and quality assurance of receivables management, payment transactions and dunning, but also billing and invoicing. The Service Line Customer Finance is a partner to customers and customer service organization. This primarily involves ensuring the correct, timely processing of customer payments, which is done as part of an efficient payment management process, including the posting of special payment transactions. Customer Finance also ensures balanced collection processes: Receivables management and dunning activities must allow for both cash flow realization and customer retention. In this connection, Customer Finance also ensures the proper processing of insolvency cases and acts as a contact for insolvency administrators and sales.


The Service Line Record-to-Report serves the entire reporting process from data provision all the way to the finished reporting product. This includes all processes related to data collection and validation, aggregation and consolidation of information, layout and preparation of reports, analysis of content, comments, and the distribution of the finished reporting products to internal Deutsche Telekom customers.

Record-to-Report prepares all of Deutsche Telekom’s internal and external reports. This not only includes the Annual Report or the top-management report MR DT, but also reports at segment or function level.

In addition to the traditional reporting products, innovative options for accessing the information are offered as well (e.g. via an iPad cockpit). Furthermore, the Service Line is responsible for the information model in which, for example, the definition and calculation of key performance indicators are set out.

Asset Accounting

Asset Accounting department deals with assessing asset purchases with regard to IFRS standards, processing of asset transactions (asset capitalization, disposal, transfer and other transactions), changes on asset master records, closing operations (periodic postings, depreciation run etc.), ledger/ subledger reconciliation, other reports. Team members participate in projects, actively communicate with customers, respond to incoming requests and inquiries.

Procure to Pay (PTP)

Procure to Pay (PTP) department provides operative procurement and accounting services to our customers. The entire sales process involves processing purchase requirements of the order, goods receipt, invoice processing to final payment, including banking operations. Process Management is a part of the department, which is responsible for analysing processes and identifying optimization opportunities.

Enterprise data management

Enterprise data management providing a harmonized data model for Deutsche Telekom’s business processes and maintaining data through automated workflows.

Travel Expenses

Travel Expenses department is responsible for handling the reimbursements of travel and small expenses of Deutsche Telekom employees. We provide services to 10 companies in 6 countries. We work with Concur, Travel Manager System in the SAP HR, OneFinance system or local applications and ensure the payments of the travel and small expenses. We implement innovations to optimize and standardize processing for an efficient user environment.

System transformation management

System transformation management support of company digitization, search for new trends and ideas, evaluates them and provide support in project and process management.

Project One.ERP

One.ERP is a strategic transformation program for business and IT at Deutsche Telekom.

It creates agile services for the entire company. For this purpose, One.ERP standardizes data models, business processes, and IT across the group.

After 6 successful releases, more than 150 000 end-users work already with the system. One.ERP is the biggest ERP project in Europe and one of the largest ERP platforms all over the world.

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